How to protect yourself from fraud and phishing

First things first!

Fraudsters are constantly developing new methods to obtain your personal data. Identity theft can result in your stolen data being used for online purchases, for example. It is therefore important to always check whether a letter or e-mail really comes from the right sender. Why you received mail from EOS will be explained here:

Unpaid bill? Here's how to resolve it?

What is phishing?

Why you need to protect yourself

With the help of phishing, criminals try to obtain personal data such as credit card numbers or access data for online banking. To do this, they use emails or letters that imitate the appearance of companies such as us. We at EOS will never ask you for passwords, online PINs or similar. To check a debt or make an online payment, please always use the secure payment function in our payment portal.

Secure payments with our payment portal

Your security is our priority: Safe communication and data protection

At EOS, we use certified, industry-leading security standards (ISO 27001) to protect your data from unauthorized access. This means every payment you make and every detail you share with us is handled with the highest level of confidentiality.

Learn more about our information security

How to identify a letter from EOS

We are a registered debt collection agency with a code of ethics

As a registered debt collection agency with the Association of Slovak Debt Collection Agencies (ASINS), we are required to conduct our business in accordance with the law and the association’s code of ethics. We uphold fairness, transparency, and professionalism, while respecting the rights of debtors and refraining from using misleading information, coercion, or unfair practices.

List of ASINS Members

Pay it safe

You’re on the safe side when you make payments through our payment portal.

Use our payment portal

How can I report a scam?

Have you received a suspicious e-mail or mail from EOS?

These days, it’s often hard to tell whether a message is genuine or a scam. If you see an error message after logging into our payment portal, or if you suspect a phishing attempt for any other reason, please contact our customer service.

We kindly ask that you contact us only if you have reasonable grounds to suspect that it is a scam or a mistake. If it is subsequently determined that the received communication is legitimate, any delay in responding may result in additional costs. We therefore recommend that you thoroughly verify all facts before contacting our company.

If the letter is genuine but you suspect identity theft or identity mix-up, please fill out form linked below to verify this and send it to us for processing.

Form for investigating identity theft and case of mistaken identity (111 kb)

Small advice. Big impact.

Strong passwords

Make sure you never use the same or very similar passwords. In general, use strong passwords that consist of various combinations of lower-case letters and upper-case letters, as well as special characters and numbers. This will keep your online accounts secure.

Check sender

We send emails from the address @myeos.sk. You can write to us anytime at [email protected]. If you have any questions, please call us at +421 2 323 00 200.

[email protected] +421 2 323 00 200

Secure payment methods

You can make your payment securely and easily through our payment portal. There are two ways to do this:

Without logging in to your account: Select the "Pay online" option and fill in the required fields (CEID, contact information, payment details). Then choose one of the payment options (credit card, bank transfer, QR code, Google Pay, Apple Pay).
With an account: Select a specific debt, then choose “Pay Now” and then “Pay Online.” Select the amount and review the details. Then choose one of the payment options (credit card, bank transfer, QR code, Google Pay, Apple Pay).

Latest software updates

Regular updates of operating systems or virus scanners are important to ensure that your computer or smartphone has up-to-date technical protection that makes it more difficult for fraudsters to access your personal data.

How to recognize a phishing attempt

Emails and messages from fraudsters can appear highly convincing, as shown in the image. For your safety, it is essential to know how to recognize them in time. Neither a company logo nor a company name in the signature or sender name guarantees the authenticity of a message. Pay attention to the following key warning signs:

Snímka podvodného e-mailu EOS – pôsobí ako oficiálna výzva na platbu, v skutočnosti ide o falšovanú adresu info@mye0s.sk.

1. Check sender's address:

Verify the actual sender's email address by hovering your cursor over the sender's name on a computer, or by long-pressing on the sender's name (or viewing message details) on a mobile device.
EOS KSI Slovakia uses EXCLUSIVELY the domain myeos.sk for public communication. Any deviation (e.g., swapping 'O' for '0', adding hyphens like my_eos.sk, or additional modifications like myeos_company.sk) indicates that it is highly probable not an official communication from EOS KSI Slovakia.
If the message fails this initial check, no further verification is needed; it is highly probable to be a scam.

2. Verify links in buttons/text:

On a computer, hover your cursor over a button or text link (without clicking); the target URL will appear at the bottom of the screen. On mobile, a long press on the link will bring up a dialogue with the target URL.
IMPORTANT: Always check the domain listed in the link. Even if the sender's address appears correct, the link might lead to a fraudulent site (known as spoofing).

3. Impersonal salutation:

The message begins with a general greeting (e.g., “Hello, Customer”) and does not include your name.

4. Errors in text:

Common issues include poor spelling, grammar, or unnatural sentence structure.

5. Missing contact details:

Lack of full and verifiable contact information about the sender or company.

6. Unusual payment requests:

For example, a request to make a payment to a bank account outside of Slovakia.

If you have any doubts, do not reply to the email or click on any links. If you need to verify the authenticity of the message, contact the company directly—for example, by calling their official hotline or visiting their verified website—and never use the contact information provided in the suspicious message.

We are a member of the Association of Slovak Collection Agencies (ASINS), a licensed entity of the National Bank of Slovakia, and hold ISO/IEC 27001:2022 certification

Association of Slovak Collection Agencies (ASINS)

We are a proud member of the Association of Slovak Debt Collection Companies (ASINS), which unites reputable companies operating in the field of debt collection.

More information about ASINS

Licensed by the National Bank of Slovakia

We hold authorization to operate under the supervision of the National Bank of Slovakia. Information about our authorization is available in the register of financial market entities maintained by the National Bank of Slovakia.

More information about the license issued by the National Bank of Slovakia

ISO/IEC 27001:2022 Certification

We hold international certification for our Information Security Management System (ISMS). We are committed to the systematic protection of information, data, and sensitive information in accordance with international standards.

Download Certificate (210 kb)