FAQs
Frequently Asked Questions

EOS KSI Slovakia is a company that specializes in resolving outstanding debts.

We contacted you because we have a record of an outstanding debt (e.g., an invoice or an installment payment).

It is possible that you forgot about the payment or are currently unable to pay it in full.

It is important to start resolving the situation as soon as possible. Together, we can find a way to settle the debt – for example, by agreeing on installments or another form of resolution.

Perhaps our message worries you, or you are postponing it, thinking that the situation will resolve itself later. However, the debt remains recorded, and if the situation is not addressed, costs (e.g., interest and fees) may gradually increase.

In some cases, the claim may be submitted for legal proceedings.

Therefore, it is advisable to start resolving the situation as soon as possible.

Yes, of course. If you wish to be contacted by our operator, please provide the phone number where we can reach you.

You can also contact us directly:

• email: [email protected]
• phone: +421 2 323 00 200
• portal: www.myeos.sk
• address: EOS KSI Slovensko, s.r.o., Prievozská 2, 821 09 Bratislava

We will be happy to get back to you and help resolve your situation.

The easiest way to pay is through our portal https://www.myeos.sk/my-eos/#/signin or via the QR code or IBAN provided in the letter.

Payment details can also be requested via SMS/email.

If you have doubts about the legitimacy of the claim, object only if you are certain that your objection is justified.

If you have already paid the claim or installment, we recommend checking the overview of received payments in our customer portal https://www.myeos.sk, where you will find all recorded payments.

You can also submit an objection by sending an email to [email protected]

All important information about your claim, including an overview of payments, the current debt amount, and payment options, can be found in our customer portal https://www.myeos.sk.

We recommend checking it regularly, as it contains the most up-to-date information about your case.

If you are missing any information, do not hesitate to contact us:

• email: [email protected]
• phone: +421 2 323 00 200

We will be happy to provide you with additional information and assist you with further steps.

In most cases, it is not necessary to send proof of payment. After receiving and registering the payment, we will automatically send you an email confirmation.

Therefore, we recommend checking your email inbox first (including the spam folder). If you do not receive a confirmation even after several business days from the payment date, you can then contact us and, if necessary, send proof of payment to [email protected].

You can register for the myEOS client portal via the registration form at https://www.myeos.sk/my-eos/#/register

If you forgot your password or cannot log in, you can easily recover it at this address: https://www.myeos.sk/my-eos/#/recover-password

We process your personal data in accordance with valid legislation, especially Act No. 18/2018 Coll. on Personal Data Protection and Regulation (EU) 2016/679 (GDPR), for the purpose of managing and enforcing claims, accounting, and protecting our legitimate interests.

The legal basis for processing is primarily contractual basis, fulfillment of legal obligations, and our legitimate interest. We only use your data to the extent necessary to resolve your case. We treat your data confidentially and retain it only for the period necessary to fulfill the purpose.

We would also like to inform you that we may ask you to verify some data during communication. This procedure serves to confirm your identity, to ensure that we are communicating directly with the authorized person, and to prevent the misuse of your data.

Detailed information on personal data processing is available on our website in the GDPR Information section: https://sk.eos-solutions.com/en/gdpr-information.

Due to the protection of your personal data and in accordance with valid legislation (GDPR), it is necessary to first verify your identity.

In order for us to provide you with information about your case, you need to provide your full name, date of birth, and case number (CEID). This data is used exclusively for your identification and ensures that we are communicating with the authorized person.

Due to the protection of personal data, we cannot provide you with information about your case without identity verification.

Therefore, we kindly ask for your cooperation in the verification process so that we can address your request as soon as possible.

If you currently cannot pay the entire outstanding amount, we recommend contacting us as soon as possible. Together, we can find a solution in the form of an installment plan that will take into account your current financial capabilities.

When agreeing on installments, it is important to:

• propose a realistic amount and due date for installments that you will be able to pay regularly,
• adhere to the agreed payment plan,
• be aware that interest and potential costs may be part of the total outstanding amount.

You can easily arrange an installment agreement with us through our customer portal https://www.myeos.sk or by contacting our customer helpline.

We understand that you may find yourself in a difficult financial situation. However, ignoring the debt can lead to further increases due to fees and interest, so we recommend actively addressing the situation.

If possible, make at least partial payments (even small amounts) and contact us as soon as possible so we can work together to find a suitable solution. By contacting us promptly, you increase the chance that we can find a solution tailored to your situation.

If you have a problem signing the electronic installment plan, we recommend using our manual, which will guide you through the signing process step by step.

• https://helpdesk.signi.com/en/support/solutions/folders/201000163662

Should you still need help, do not hesitate to contact us.