To our payment portal
Muž volá zákaznícky servis EOS – osobná konzultácia ohľadom nesplatených záväzkov

Together we’ll find a solution.

Let’s be honest: An unpaid bill or financial difficulties can happen to anyone. We’re here to help you find a fair solution to your debt so you can get back to enjoying life.

Settle your debt
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Protect yourself from fraud!

We will never ask you to provide passwords or verification codes over the phone, by email, or via text message. If you receive such a request, do not respond to it. To protect yourself from fraud, log in to our payment portal, where you can view details about your debt and make payments securely.
How to recognize attempted fraud

Get started right away

I want to pay off my debt

I have questions about the letter

Has EOS contacted you? Here is why...

You got a debt collection letter or payment request from EOS. Now you might ask yourself: 'Why?' We are EOS. We help manage claims. We know that this situation can be confusing or concerning. You might wonder: 'Why EOS, and not the company I bought from?' The simple reason: An outstanding bill or claim was not paid. This might be for something you bought. It could be a loan or a contract. The original company (like an online shop, bank, or phone provider) then asked us to collect this outstanding claim for them.  

Our job is to work with you towards a clear and manageable solution for the outstanding balance.  

We're now your main contact for this. Don't hesitate – give us a call. We're here to understand your situation and find the best way forward, together. You've already taken the first step by looking into this, and we're ready to help you through the rest.

Get in contact with us!

Here's what to do next:

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1. Read the letter and get ready for the next steps

First, please read the letter you received from us. It contains all the important information, such as the amount owed, our client’s name, and your personal case number (listed as “CEID”):

Do you have any questions about the letter? We’ve explained some of the terms for you in our glossary.

Go to the glossary
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2. Pay in full or in installments

To avoid further costs, we recommend making the payment as soon as possible. You can use various payment methods through our payment portal. For quick and secure payment processing, please have your personal case number (CEID) ready.

I want to pay off my debt
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3. Have trust in us

Do you have concerns about a debt? If you have any doubts about the authenticity of a letter or email, you can find information about security and phishing here.

More information on the subject of security

Most frequently asked questions

  • EOS KSI Slovakia is a company that specializes in resolving outstanding debts. We contacted you because we have a record of an outstanding debt (e.g., an invoice or an installment payment). It is possible that you forgot about the payment or are currently unable to pay it in full.

    It is important to start resolving the situation as soon as possible. Together, we can find a way to settle the debt – for example, by agreeing on installments or another form of resolution.

  • Get in touch with us

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    Pay Now

    For quick and secure payment processing, please have your personal case number (CEID) ready.

    Use our online payment portal
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    Call us now

    Our operators will be happy to assist you from Monday to Friday, from 8:00 am to 6:00 pm.

    +421 2 323 00 200

  • All important information about your claim, including an overview of payments, the current debt amount, and payment options, can be found in our customer portal https://www.myeos.sk.

    We recommend checking it regularly, as it contains the most up-to-date information about your case.

    If you are missing any information, do not hesitate to contact us:

    • email: [email protected]

    • phone: +421 2 323 00 200

    We will be happy to provide you with additional information and assist you with further steps.

  • If you currently cannot pay the entire outstanding amount, we recommend contacting us as soon as possible. Together, we can find a solution in the form of an installment plan that will take into account your current financial capabilities.

    When agreeing on installments, it is important to:

    • propose a realistic amount and due date for installments that you will be able to pay regularly,

    • adhere to the agreed payment plan,

    • be aware that interest and potential costs may be part of the total outstanding amount.

    You can easily arrange an installment agreement with us through our customer portal https://www.myeos.sk or by contacting our customer helpline.

    Start addressing your situation today!

    icon black call

    Call us now

    Our operators will be happy to assist you from Monday to Friday, from 8:00 am to 6:00 pm.

    +421 2 323 00 200

  • If you have a problem signing the electronic installment plan, we recommend using our manual, which will guide you through the signing process step by step.

    → Manual for signing e-documents

    Should you still need help, do not hesitate to contact us.

Individual payment methods

Take advantage of our wide range of flexible and individual payment options. Please have your personal case number (CEID) ready.

Settle claim online
Muž, ktorý vstupuje na platobný portál EOS a prezerá si list od spoločnosti EOS.

Documents for download

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Request for reallocation of overpayment

This form is used to submit a request for the reallocation of a recorded overpayment from one file to another. The completed and signed application may be submitted electronically or by post.

Download request for reallocation of overpayment (87 kb)
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Request for refund of overpayment

Through this form, you may request the refund of an overpayment to your bank account. The completed and signed application may be submitted electronically or by post.

Download request for refund of overpayment (87 kb)
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Power of attorney

This document enables you to authorize another person to act on your behalf in selected matters and communications. A power of attorney may be granted to a family member, attorney, or another authorized person.

Download power of attorney (44 kb)

Contact. How to reach us:

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Pay now, arrange a rate or view your balance

Check your payment options. Please have your claim number ready.

Use our payment portal
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Call us now

Our call agents will be happy to help you Monday - Friday from 8:00 - 18:00.

+421 2 323 00 200

Things to know about debt collection

Here you'll find practical information about debt collection. Get to know more about how we work and that fairness is definitely a word that belongs to debt collection at EOS.

  • Young fun smiling african american man in beige t-shirt sitting on grey sofa indoors apartment use air pods mobile cel phone listen to music podcast looking aside resting on weekends staying at home

    EOS Podcast: we talk about debts

    Debt problems. We’re ashamed of them, we don’t like to talk about them, and we even hide them. If debt is your problem too, here you’ll find expert advice not only on how to get rid of it, but first and foremost—how to avoid getting into unnecessary debt.

    Effective prevention starts with financial literacy education. If you didn’t learn this in school, there’s also a podcast for you with plenty of tips and good advice.

    To the EOS podcast
  • Woman with laptop and paperwork for bills. Elderly person with financial document.

    How to successfully resolve debt and achieve financial stability

    Debt can happen to anyone—but with the right approach, it can be resolved. Learn how to regain control of your finances and build long-term stability.

    Guide to resolving debt
  • An EOS employee actively participates in a discussion while wearing headphones, with a colleague focused on their computer in the background.

    Debt collection explained—clear, fair, and solution-oriented

    Debt collection doesn’t have to be complicated or intimidating. Understand how the process works, what your rights are, and how communication can lead to successful repayment.

    Understanding debt collection
Logo ASINS Asociácia slovenských inkasných spoločností Logo ASINS Asociácia slovenských inkasných spoločností

Association of Slovak Collection Agencies (ASINS)

More information about ASINS