Traja ľudia v modernej kancelárii pracujú pri stole s EOS šálkami a notebookom, zatiaľ čo štvrtá osoba stojí pri kávovare v pozadí - Tímová práca a kariérne príležitosti v EOS

Discover new opportunities.

Create the future with us.

We want to change the future for the better and make a difference through our day-to-day work. We have formulated this in our claim and purpose: Changing finances for the better. This is what drives us, day after day. And we are always seeking the best talent to help defaulting payers settle their bills in a smart way that meets their particular needs. We therefore welcome you with open arms, all you business consultants and creative technologists, strategists and scrum masters, financial specialists and call center experts. Whether you’re a thinker, a doer, or someone who thinks outside the box, our doors are open to you. Because we know that only by working together can we change the finances of our customers and defaulting payers for the better. Sounds like you? Get in touch.

Become a part of our team.

1 open job for open minds

Špecialista pre riešenie pohľadávok

in Bratislava


Claims Resolution Specialist 

Start Date: Negotiable
Type of Employment: Full-time (40 hours per week)
Salary: 1250 EUR/month (+ bonus paid semi-annually), final salary amount depends on the candidate's experience and skills


Job Description, Powers and Responsibilities
Are you looking for a change and interested in applying your experience in a successful international company, or are you ready to learn something new? Can you communicate with different types of people and want to improve at it? 

Become a member of a stable team in an international company operating in the field of debt collection and management in more than 25 countries around the world. 

You will work with large, reputable, mostly international companies (banks, insurance companies, telecommunications companies, etc.) not only in the area of receivables management.

We offer you interesting work during which you can apply and gain a considerable amount of professional knowledge from various fields. You will use your communication skills, argumentation and handling of difficult conversations. The goal is to find acceptable solutions in various life situations in which clients find themselves. You will provide them with solutions to problems and help reach an acceptable conclusion for both parties.

It doesn't matter what experience you come with, we train colleagues to be real specialists. And they constantly have the opportunity to improve and grow.

We offer the opportunity to complete training on legal minimums, bankruptcies, inheritance proceedings, executions, debt collection, financial education and, of course, our internal processes.

In written and oral communication, you will primarily use the Slovak language, however, knowledge of other languages such as Hungarian or German is an advantage. Knowledge of English is an advantage, but not a requirement.

Your job will include:

  • telephone communication for the purpose of resolving the client's financial situation - debt settlement
  • representative demeanor and professional provision of information (advice) and/or negotiation
  • creation of installment agreements and their reminders
  • working in the company's internal system according to current procedures and processes, processing reports
  • representing clients
  • communication with public authorities and other relevant institutions or clients
  • professional development and growth realized through internal training, active participation in projects or external educational activities
  • possibility to propose improvements to internal processes
  • close cooperation across departments and also with a law firm

We appreciate experience in communicating with clients, but we will fully train you in everything you need through quality internal mentoring.

Employee benefits

We offer our employees a wide range of benefits, you can find out more HERE.

Information about the selection process

If you are interested in this offer, please send your professional CV to our e-mail address. At the same time, we ask you to include your consent to the processing of your personal data in the job application. Please contact us exclusively by e-mail at [email protected]. We will contact selected candidates by phone. The company reserves the right to contact ONLY SUCCESSFUL CANDIDATES.

Employee requirements

  • Candidates with education are suitable for the position
  • secondary education without graduation
  • secondary education with graduation
  • post-secondary/higher professional education
  • university student
  • university degree I. degree
  • university degree II. degree

Language skills

  • Slovak - Expert (C2) or English - Intermediate (B2)

Other knowledge

  • Microsoft Office 365 - Slightly advanced
  • Microsoft Outlook - Slightly advanced
  • Microsoft Word - Slightly advanced
  • Microsoft Excel - Slightly advanced
  • The position is suitable for a graduate: Yes

Personality prerequisites and skills

  • representative demeanor and professionalism in communication
  • discretion, adherence to ethical principles and loyalty
  • knowledge of English is an advantage, not a requirement
  • knowledge of Hungarian/German is an advantage, not a requirement
  • assertive behavior
  • interest in personal development and education
  • criminal, moral and ethical integrity
  • precision, responsibility, ability to work in a team and at the same time fulfill individual tasks
  • ability to work dynamically and efficiently
  • ability to communicate your ideas so that they are correctly understood
  • orientation in favor of the employer and building his brand
  • hard work, consistency, flexibility and loyalty
  • empathy, respectful and polite demeanor
  • proactive and pro-client approach, willingness to help and advise, sharing knowledge
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EOS. Changing finances for the better.

What drives us at EOS? What is it that our more than 6,000 employees give their best for every single day? Our answer: Changing finances for the better. This is what we are committed to. And this aspiration is part of our DNA. 

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EOS - Our Journey into the Future

We're business people doing people business.

Through this commitment we want to make clear that the work we do on a daily basis changes people’s lives in ways great and small. We make sure that the financial situation of our customers, and of defaulting payers, changes for the better. 

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Our heartbeat.

Our heartbeat provides the framework for the way we work with one another. The aim is to quickly respond to new developments, assume personal responsibility, and operate in a more interconnected way. This is how you create a culture of entrepreneurial thought and action. The seven principles that help us navigate this process are: Be courageous, Trust, Love to learn, Strive for excellence, Embrace change, Walk your talk und Share your knowledge.

Join the team
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Pursuant to Sections 19 and 20 of Act No. 18/2018 Coll. on Personal Data Protection and on amendments to certain acts (hereinafter referred to as the "Data Protection Act"), as well as in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 (General Data Protection Regulation) (hereinafter referred to as the "GDPR"), we hereby inform job applicants about the processing of their personal data.

Identification of the Controller:

EOS KSI Slovensko s.r.o., Prievozská 2, 821 09 Bratislava, Company ID (IČO): 35 724 803, registered with the Municipal Court Bratislava III, Section: Sro, Insert No.: 15294/B (hereinafter referred to as the "Controller").

Contact details of the Data Protection Officer: +421 2 323 00 200 or email: [email protected].

Purposes and Legal Basis of Processing:

Personal data are processed for the purpose of maintaining a database of job applicants. Under Section 13(1)(a) and (b) of the Data Protection Act and Article 6(1)(a) and (b) of the GDPR, personal data are processed based on the consent of the data subject and upon the request of the data subject prior to entering into an employment contract within pre-contractual relations.

We process the following categories of personal data:

Identification and contact data – name, surname, academic title, permanent address, temporary address, telephone contact, email address, photograph, marital status, date of birth, educational attainment, previous employment history, or other details provided in the applicant's CV / cover letter, or obtained during the job interview. Data from these categories were provided directly by you as the data subject. Special categories of personal data are not processed; an exception to this rule may be data concerning health within the scope of Act No. 311/2001 Coll., the Labour Code.

Recipients:

In connection with the processing of your personal data, we will provide your personal data internally within the company structure to the HR (Human Resources) department and to the team leader seeking a new employee. The Controller does not transfer the personal data of job applicants to third countries.

Retention Period:

Your personal data are stored for the period strictly necessary, namely until the conclusion of the recruitment process for the specific job opening. Where consent has been granted, your personal data are retained for three (3) years from the date the consent was granted. The applicant is entitled to withdraw their consent to the processing of personal data at any time. If the applicant decides to withdraw consent to personal data processing, the Controller is obliged to erase the personal data collected in this manner without undue delay once the applicant's statement of intent has been duly delivered. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Rights of the Data Subject:

Where the conditions established by law are met, you have the following rights pursuant to Section 19 et seq. of the Data Protection Act, or Articles 15 to 22 of the GDPR: the right to information, access to personal data, rectification, erasure, restriction of processing, and data portability. You also have the right to object to processing carried out pursuant to Article 6(1)(f) of the GDPR.

Source:

The primary source of the personal data provided following the publication of the job advertisement is the website www.profesia.sk, operated by the company Alma Career Slovakia s. r. o., Pribinova 19, 811 09 Bratislava, Company ID (IČO): 35 800 861, to which you grant consent for personal data processing, or another similar web portal, or email correspondence with the applicant. After the interview, if verification of certain obtained information is necessary, the HR department may verify this information through publicly accessible sources such as Google, LinkedIn, or Facebook – provided that they are publicly accessible and not of a private nature.

Information on the Existence of Automated Decision-Making, Including Profiling:

Does not take place.

Right to Lodge a Complaint with a Supervisory Authority:

If there are reasons to believe that the processing of personal data violates the legal framework, you have the right, under Section 100 et seq. of the Data Protection Act and Article 77 of the GDPR, to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic.

Kind regards,
EOS KSI Slovensko s.r.o.