Portal access
Search
Show details
Hide details
Young woman in white blouse stands on a gallery in front of a high glass façade and looks at her smartphone.

Financial sustainability

EOS advocates strong, binding industry standards and responsibility guidelines. We apply strict criteria when we price portfolio purchases and make other investments.

Digital Responsibility & Cyber Security: How EOS protects sensitive data

Data are the business foundation of the EOS Group. This is why we employ around 90 people across the Group to constantly improve data protection and information security. With the help of monitoring tools, we were able to identify and stop around 600 attempted attacks in 2022/23 alone. As part of the new “Iron EOS” program, we are currently establishing a protection system that will enable us to respond not just quickly but also in a coordinated way across the entire Group.

Close up of a man going through a data analysis on a tablet

Business Ethics & Safeguard Compliance: Helping to shape our sector

The EOS Group is involved in 23 European debt collection associations and various initiatives to help create strict and binding standards and responsible guidelines in the debt collection sector. 

To eliminate irregularities, the EOS Group also operates a platform that offers whistleblowers a protected space and is integrated in the mechanism of the Otto Group. There, employees, suppliers, service providers and customers can report compliance violations at EOS and in the Otto Group. None of the five cases reported in 2022/23 were substantial or necessitated a countermeasure.

EOS in the UN Global Compact: Sibylle Weingart at EOS.

Association work for high standards

Through its membership of numerous national and international associations, EOS is actively working to help design and implement ethical standards in the industry.

Responsible Acquisition of Portfolios & Partnerships: Sound values in cooperation

The business of non-performing loans requires a high degree of responsibility. As part of a family company, the Otto Group, we also place great importance on pricing that meets the long-term interests and ethical standards of all parties. For example: In partnership with the International Finance Corporation (IFC), a subsidiary of the World Bank, EOS is investing more than EUR 100 million over three years in non-performing loans and real estate in Eastern Europe, in compliance with ESG (Environmental, Social, and Governance) standards.

When selecting partners and clients, EOS also applies strict criteria. This includes not only the regular screening of partners and companies regarding how they address issues such as human rights, money laundering, and corruption, but also an industry blacklist.

Our Code of Conduct for service providers, which incorporates the UN Sustainable Development Goals and clauses from the Supply Chain Due Diligence Act, ensures fair treatment both by and of suppliers.

During an official ceremony on September 20, 2022, representatives of IFC and EOS formalized their collaboration on the purchase of NPLs and distressed real estate in Eastern Europe. Marwin Ramcke, Vittorio Di Bello, Carsten Tidow, Ariane Di Iorio

Our Code of Conduct: Clear rules for correct interaction

With our Code of Conduct, we establish binding obligations for ourselves regarding our daily activities. The defined principles of conduct serve as a reliable guide for our employees, clients, and partners, and are accessible to everyone on the EOS companies' websites. We are constantly refining our code of ethics. What is exceptional about it is that it precisely reflects the reality of the target group for which it was created. To complement this document, we offer our employees training modules on this topic.

Download now
CSR overview